Welcome to Social Report Support Customer Service!

Stay updated with announcements, get answers from the community and share your feature suggestions with us.

 

Social Report Support

Social Report Team Jun 7 Tips & Tricks

Organizing your content into groups helps with reporting and publication performance analysis. Being able to quickly and easily spot distribution of schedule content is an important task. You can now easily add color tags to your content groups and quickly associate content with groups just by looking at the posts on calendar.

 

color tags

 

 

 

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Social Report Team Jun 6 Announcements

Posting schedule allows you to setup your publication times ahead of time and when scheduling simply queue them up against this schedule - letting the system figure out when the next available spot is.

postingSchedule.png

 

 

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Social Report Team May 17 Tips & Tricks

SocialReport's media library offers a conveniently built in storage for all of your media content used in publications. Nicely organized by project it offers users ability to share and subsequently reuse their media such as images and videos. 

We recognized however that our users may already use file storage tools such as Google Drive and DropBox to keep their photos and videos.

We are now offering our users ability to simply connect their Google Drive and Drop Box folders to their projects. 

Steps are as follows:

1) Click on Settings and them Media Library 

2) Click on Google Drive or Drop Box buttons

3) Login and authorize access

4) Pick the folders you would like to connect

5) Voila - your folders are now connected. You can now share this content when your publish.

 

We've put together this short video that shows exactly how to do this

 

 

 

 

 

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Social Report Team Apr 13 Announcements

Tracking keyword, hashtags and mentions is an important part of social media management. With Social Report you can track activity across networks, discover trends and identify opportunities.

We have now added ability to both restrict your results to certain geographical locations as well as get detailed reporting on where keywords that interest you are used around the world.

We've put together this short video that demonstrates how it works. You can also download this sample report.

 

 

 

Sample report

 

Social Media Monitoring

 

Social Report Team Feb 11 Tips & Tricks

We live in a global world. World that speaks many languages. We have now built in a 'translate' button right into Feed (a stream of all events that surround your social media presence). See a new comment and can't read it because it is in a different language - simply click 'Translate' button and read it in your language.

Translate incoming messages

 

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